Client Wins

Every week we share three stories about how homebuyers and homeowners are achieving their goals with AEM as their partner. Click below to read more.

Our client reached out wondering how to pay-off some high interest debts, make improvements to her kitchen, bathrooms and floors, and remove her mom from the loan, making herself fully responsible. We knew we could accomplish all of those financial goals through a cash-out refi so together we started the process. It was her first independent real estate transaction, but with our help guiding her she came back excited and grateful.

“Thank you sooo much for all of your time, hard work and patience! I can't believe all that you and your team has done to make this possible for me. It has been an absolute pleasure working with you, and I look forward to doing business with you again one day!”

Being a first-time homebuyer during retirement, and on a limited income, I thought I would not be able to purchase the home I had set my eyes on. As we went through the process the appraisal came in short, which then turned into a two-week conversation asking for their reconsideration.

Unfortunately, the seller would not budge on the listing price and I was sure it would fall through. My loan advisor, along with my real estate agents, helped me gather gift funds from my family, as well as lender and realtor credits so I would be able to close. I appreciate you ALL, on both the Realtor and Mortgage teams! Though it got to be hectic and a bit nuts at times, somehow you got me through.

This win is probably the hardest loan I have ever done. It took a lot of people within our team to make it happen on a property with strong Fannie Mae guidelines. I had the help of my amazing branch manager, wonderful underwriting on the file, and our Operations Manager, Aaron Pitterman, fighting in the background with FNMA to ensure we could deliver the loan to them, AND get PMI approval, AND the support from the Chief Appraiser. It was a three week battle. Finally, on a Friday, we funded and recorded this loan for our client!

This is a prime example of why I love our team – Can Do, Will Do! I am so grateful for their help and support.

Our team’s win started as a pitch to a real estate agent that we had not worked with previously. She had another mortgage lender that she was more familiar with, but I was able to convey how our team was the better choice. It was a competitive bid!

Once they chose to work with us, the homebuyer was quick and submitted a 100% completed file and it rolled forward quickly from there. Our Realtor partner reached out afterward to say: “You and your team were fantastic! I appreciate being “you” since communication and urgency are key for me too. You got it done in 18 days! I definitely look forward to working with you again!

One of the great things about working in a family-owned and operated company is that our team feels like extended family. We truly come together in times of uncertainty to alleviate the pressure from the families we service.

Our client this week shared, ‘Thank you for making a crazy time in my daughter’s and my life bearable.’ To which we say - family helping family, that’s what we do!

When completing a transaction this week, my team and I received a note from a borrower we have worked with many times. He started by thanking us for our usual quick turnarounds, an easy approval and documentation process, and very competitive rates and fees. The best part was his reflection on our past work together though… “In case you don't remember, during our first interaction a number of years ago, you presented me with clear alternatives so I could make the right choices. Your thoughtful and caring advice then lead to the continuing relationship we have this very day!”

Having over 30 years combined mortgage experience, our team in Columbus, Ohio has seen many highs and lows in the industry, tactfully meeting challenges to always serve the needs of our clients and business partners. Rates fluctuate, markets ebb and flow, and life continues to keep us on our toes. During a quite hectic time recently, one of our Real Estate partners sent us a quick note: “I just wanted to say thanks for prioritizing our refinance, and getting it turned around so quickly. As always, you guys rock!” In the middle of everything, we were reminded of the value of the relationships we have built. We love our business partners and the important work get to do every day, making a difference for our client's financial future!

As the scheduled closing day was rapidly approaching, we were beginning to get nervous about missing the cut off time. We knew that our client’s loan positively had to fund on July 10th, 2020 - without exception. Not closing on this date would mean that our client would lose an extreme amount of money, $20,000 to be exact. We scrambled to come up with a solution and when it seemed there wasn’t an option, one of our co-workers offered to give-up his place in line so our client’s loan could be closed first. Because of his client-focused mindset, our buyer closed on time, got his dream home, and didn’t lose $20,000! When the challenge arose, LendUS came through.

Helping Brittany was a huge victory! After picking up the call from her and finding out what her goals were, we were amazed to learn that she had not previously purchased a home. Brittany also conveyed that she was not sure if it would be best to go with a big bank or a mortgage lender, so she had done her research before calling. She had a good handle on her finances, but needed help navigating the mortgage process to buy a new home. Our team listened and provided caring guidance, explaining all her options, so she could make the best decision for her financial future. Working together to make her dream of homeownership come true, Brittany purchased a new home and said “goodbye forever” to paying rent.

Handling Almost Everything Electronically!

Juggling work and life is not always an easy feat! The Heath Branch is always looking to do what we can to help navigate the difficult times. Because of these efforts, our client said the following:

“Wanted to take a minute and thank you and your team for the excellent work handling my Refinance, it couldn’t have gone smoother.

I also appreciate being able to handle almost everything electronically, it worked out perfectly with my work schedule. Thank you again!”

My team and I heard an amazing story this week from a new client and first-time homeowner. Several years back, she was a young mother who had a daughter and a steady income. Unfortunately, she was hit by a truck when crossing the street and fell on hard times due to pain and the loss of her job. It left her oldest daughter living with her father and this mother with a new infant and living in shelters for a period of time. Over time, she pulled herself back up by finding a new job, was graciously allowed a place to stay, and is now ready to purchase her first home.

Her two daughters told the seller that they looked forward to planting flowers and have dreams of running down a hallway. Our buyer said, "This is the first time a home has been within my reach!" I'd like to thank my extended team: Monalynn Kerol, Daina Sciutti and Cyndi Clark with loan set-up, along with Aaron Pitterman and Andrew Dannis for helping with the AC Boost approval, our UW Joan Larson, and The Lock Desk.

During the pandemic, nursing homes have been hit especially hard and heartbreak has abounded. When our client reached out to us with the desire to safely and quickly move his mother from a nursing home into their new shared home, we pulled our collective team efforts together with care and speed. We were going to move mountains for his mom! Most amazingly, we were cleared to close on the 27th of May - we then signed docs the same day and closed on the 29th! Our Funder, Lisa Eandi, pre-funded with lightening speed. Karen Shafer worked her magic in the Docs and Closing Department and Adam Wroe was our awesome Underwriter. My Assistant and Processor, Mickey Czegledy, held it all together for me. Truly, upstanding work from an outstanding team.

Pages: 123 4 5 6 7 8 9 10 11 12 13