Client Wins

Every week we share three stories about how homebuyers and homeowners are achieving their goals with AEM as their partner. Click below to read more.

Helping Brittany was a huge victory! After picking up the call from her and finding out what her goals were, we were amazed to learn that she had not previously purchased a home. Brittany also conveyed that she was not sure if it would be best to go with a big bank or a mortgage lender, so she had done her research before calling. She had a good handle on her finances, but needed help navigating the mortgage process to buy a new home. Our team listened and provided caring guidance, explaining all her options, so she could make the best decision for her financial future. Working together to make her dream of homeownership come true, Brittany purchased a new home and said “goodbye forever” to paying rent.

Handling Almost Everything Electronically!

Juggling work and life is not always an easy feat! The Heath Branch is always looking to do what we can to help navigate the difficult times. Because of these efforts, our client said the following:

“Wanted to take a minute and thank you and your team for the excellent work handling my Refinance, it couldn’t have gone smoother.

I also appreciate being able to handle almost everything electronically, it worked out perfectly with my work schedule. Thank you again!”

My team and I heard an amazing story this week from a new client and first-time homeowner. Several years back, she was a young mother who had a daughter and a steady income. Unfortunately, she was hit by a truck when crossing the street and fell on hard times due to pain and the loss of her job. It left her oldest daughter living with her father and this mother with a new infant and living in shelters for a period of time. Over time, she pulled herself back up by finding a new job, was graciously allowed a place to stay, and is now ready to purchase her first home.

Her two daughters told the seller that they looked forward to planting flowers and have dreams of running down a hallway. Our buyer said, "This is the first time a home has been within my reach!" I'd like to thank my extended team: Monalynn Kerol, Daina Sciutti and Cyndi Clark with loan set-up, along with Aaron Pitterman and Andrew Dannis for helping with the AC Boost approval, our UW Joan Larson, and The Lock Desk.

During the pandemic, nursing homes have been hit especially hard and heartbreak has abounded. When our client reached out to us with the desire to safely and quickly move his mother from a nursing home into their new shared home, we pulled our collective team efforts together with care and speed. We were going to move mountains for his mom! Most amazingly, we were cleared to close on the 27th of May - we then signed docs the same day and closed on the 29th! Our Funder, Lisa Eandi, pre-funded with lightening speed. Karen Shafer worked her magic in the Docs and Closing Department and Adam Wroe was our awesome Underwriter. My Assistant and Processor, Mickey Czegledy, held it all together for me. Truly, upstanding work from an outstanding team.

Closing on time.Especially when times are hard!

After months of searching different listings, and then life coming to a slowdown, our buyer was thrilled to find the perfect home! Having worked with LendUS in the past, the listing agent knew that we at LendUS could successfully deliver on our promises. We were able to work closely with the realtor to shorten the contingency period and offer a 25-day close. When all was said and done, we won the bid and successfully closed on time!

Due to the pandemic a lot of people are adjusting the way they work, and so are we! We had a loan closing on May 15th and to keep everybody safe and socially distanced we went for a mobile solution to get everything done. We decided to use our space to receive the title company and the client separately, so we could have all documentation signed accordingly. The title company was in the parking lot, gave us the package, we took it inside and explained everything we needed for our client. After that we took the documents back to the title company in the parking lot and they went to their office to complete the package and send it to our closer so the loan could be funded.

We are totally driven to do whatever it takes to help our clients close their loans no matter what the situation.

Finding a home can be an exciting yet nerve racking process. Our LendUS team ensures that every experience is a seamless one. When a borrower called five months prior to purchasing a home, our team of industry experts stepped in with an advanced approval contingent upon the sale of his existing property. Once his dream house was selected, our loan advisor worked with the listing agent and buyer’s agent to close in a matter of 21 days! Furthermore, with the help of our incredible underwriting and funding team, we were able to close on the sale of their current property early in the morning and close on their new purchase just a few hours later! Despite the restrictions and challenges with COVID-19, our team worked tirelessly to make it all happen!

During this time of uncertainty, our client found the guidance and support to get the loan she and her family needed. A first-time homebuyer with a daughter, and a single mom, who also owns a restaurant, was disappointed when she found out the day before her loan was supposed to close that the Federal Housing Agency (FHA) changed their credit score requirements making her loan not fundable. Our loan advisor and regional president met with both the listing and buyer’s real estate agent’s explaining that their client’s loan could not be funded because her credit score was too low, but that we have options. We would be able to do a rapid credit rescore if she could pay down some debt, and that is exactly what happened. The real estate agents were able to extend the contract for another one and half weeks, the homebuyer paid off additional debt, her credit was rescored, and the loan closed with mom and daughter moving into their new home shortly after.

On Good Friday, our offices were closing early, and we prepared our clients with the possibility that closing might not take place, having to wait until the coming Monday. Two of three families we were helping were even going to have stay in a hotel over the holiday weekend. We reached out to our funders and asked if there was any way they could help us get these loans closed. We rushed, pushed, and communicated with everyone up until minutes before the funding cutoff. We would have been happy with any effort to show our clients we care, but our funders gave extraordinary driven effort and delivered on not one, but on all three loan files! Their All-In efforts got all three families into their homes, kept them safe, and showed them that they were our #1 priority. We delivered for our company, we delivered for the realtors, and most importantly, we delivered for the families we serve!

Recently as a company we implemented a new technology behind our online application to give our borrowers a better experience. A client reached out to give their loan advisor feedback on their impression of our online application. “It gives us the chance to input our information when we’re ready, which is a major help due to our schedules. Also, it’s easy to understand, and so far, has worked flawlessly. I understand that new technology takes time and resources to implement, but your responsiveness, along with the ease of applying for the loan, makes us feel good about our decision.”

Already in contract and ready to move to a new neighborhood, our client and his family were referred to us to assist with their home financing. School was already in session and our buyer needed to close on his new home within 30 days to make the enrollment cutoff. Understanding the need for speed, we quickly reviewed his financials and packaged his loan to our underwriter a day after meeting. His previous lending experiences had taken at least 45 days, so when we told him we were on track to close in 15 days, he was in disbelief. By exceeding expectations and closing ahead of our deadline, we made sure our buyer and his family were settled in their home in plenty of time to get the children ready for their new school.

A longtime client of ours came back to purchase yet another property for her growing investment portfolio. Though she had the cash available from an equity line on her primary residence, she wanted to preserve those funds for necessary repairs on the new purchase. But, because she had purchased and renovated multiple investment homes the year prior and hadn’t yet collected enough rental income, her debt-to-income ratio was too high. Working closely with our in-house underwriter, we were able to use the renovation invoices to lower her debt, show positive cash flow and qualify her for the loan. She didn’t have to touch her equity line for the down payment and is now happily working on her newest renovation project.

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